The Vonage Global Customer Engagement Report 2024 dives into the EMEA-specific insights in this special edition, with a spotlight on Sweden. And plan your go-to-market strategy to ultimately reach, engage, and nurture customers in your local market.
The Undeniable AI Love
Customers around the world are not afraid to reach out to businesses. But HOW they do so varies. For example, customers in China will pick up their smartphone to make a call, comment on a social post, or start a chat. But those in Japan choose the less-immediate email route. Despite these apparent differences — the stats reveal a consistently growing interest in AI.
Download the report to discover the top channels Italian customers will use more in the next 6-12 months.
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