New Salesforce State of Service Report, 6th Edition

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Which of the following best describes your biggest challenge with your current customer service processes?
How would you describe your role in solving the above challenges?
How soon does your organization need to identify or purchase a solution to address these issues?
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Discover cutting edge trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.

See what they have to say about:

How service organisations are adapting to meet rising customer expectations
Which metrics and channels are most important to high-performing service leaders
How AI and data are working together to reshape roles and operations

About Salesforce
Salesforce helps organisations of any size reimagine their business for the world of AI. With Agentforce, Salesforce’s trusted platform, organisations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com/au for more information.